PRIVACY

Australian Doctors International (ADI) respects, and is committed to protecting privacy of information. All information provided to us will remain confidential and protected. ADI only collects that information which aids in our operations for more details see our Privacy Policy.

TRANSPARENCY STATEMENT

ADI values honesty and transparency in all our activities. Our integrated, co-delivery program approach requires that we engage closely, and share information openly, with community members, partner organisations and other key stakeholders in the design, implementation, monitoring and evaluation of our projects. We do this in the spirit of mutual respect and trust.

Our marketing and communications are guided by principles of authenticity, openness and respect. ADI seeks to portray the people and communities with we work in a dignified and respectful way. We will listen to the people with which we work and give them the opportunity to speak for themselves through appropriate images. We will use positive depictions of people and their activities and challenge stereotypes. We abide by the universal code of doctor-patient confidentiality.

In our commitment to transparent reporting, our financial information is published on our website and in annual reports. Our Conflict of Interest Policy and procedures aim to ensure that any potential, perceived or actual conflicts of interest are identified, and if necessary addressed in an appropriate manor.

We seek to provide and publish information relevant to stakeholders, partners and the communities we work with. When requested by supporters, stakeholders, media and community members, ADI readily shares information on our programs, activities and finances, unless there is a clear reason that information should not be disclosed, such as respect for confidentiality and/or privacy.

FEEDBACK AND COMPLAINTS

 As part of our dedication to continuous improvement, we encourage feedback and take all complaints seriously. We will respond to all feedback and complaints within two business days. Our complaints policy can be found here. 

Complaints relating to a breach of the ACFID Code of Conduct can be made to the
ACFID Code of Conduct Committee.